Blank screen is showing while editing a form.

  • jasonkillough
    Asked on May 30, 2020 at 7:15 AM

    I had a massively big form, decided to split it in two and just transfer variables from one to another.  Cloned original form and called it Part 1.  When I went back to original form to turn it into Part 2 this happened.

    I'm completely unable to edit the original form.  See screen shot

    Jotform Thread 2357102 Screenshot
  • jasonkillough
    Replied on May 30, 2020 at 7:47 AM

    OK, this was super weird, but I went to go create a new form to see if this would clear it up.

    Chose a random template.  Was able to edit that.

    Went back to original forms.  Everything works again!!

    Go figure.

    Any clue what caused this?

  • KrisLei Jotform Support
    Replied on May 30, 2020 at 2:27 PM

    Hi,

    The only reason I can think of is a latency or browser cache since you are transferring fields to a different form, the original form needs to update the fields and format in it. Great to hear it's working again, it could be also caused by the latency on the server to update the original form.

    I would advise clearing form cache can be an immediate fix for minor glitches on the system and can serve as maintenance for your forms:  How-to-Clear-Your-Form-Cache

    Please do let us know if there are still other issues showing on the form.