Changing billing method from PayPal to credit card

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    dkremelberg
    Asked on June 01, 2020 at 08:35 AM

    Can I pay directly with a credit card, without using PayPal?

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    Bojan_J
    Answered on June 01, 2020 at 10:23 AM

    Greetings and thank you for your message.

    Unfortunately, it is not possible to directly change the payment method from PayPal to credit card. You need to cancel your PayPal subscription and at the billing period, you need to purchase the desired subscription. You can click here to see how to cancel the PayPal subscription.

    Thank you for your cooperation.

    Please let us know if you have any additional questions. 

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    dkremelberg
    Answered on June 01, 2020 at 02:25 PM

    I've cancelled the subscription, but basically I need to wait until the subscription expires before I can add a new credit card? So there will be a lapse in my subscription?

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    Patrick_R
    Answered on June 01, 2020 at 06:14 PM

    Hi! We've received your monthly subscription payment till 2nd of July 2020; so your account will remain on the Bronze plan till that date. As you've cancelled your subscription, you won't be billed again via Paypal for the next month (i.e. July).

    You can can buy the subscription again using your Credit Card on the day it expires.

    You can view this information by visiting your Billing section: https://support.jotform.com/myaccount/billing

    For any further queries, feel free to get back to us.