Unable to access account

  • Diego
    Asked on June 1, 2020 at 3:06 PM

    I signed up with appropriate user name as

    dpardo

    but could not access my account.

    Something went wrong.

    Can someone help me with the process?



    Jotform Thread 2360582 Screenshot
  • Kenneth JotForm Support
    Replied on June 1, 2020 at 7:13 PM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked username: dpardo and it seems to be active, it is also associated with email address: dpardo9115@gmail.com

    Please reset your password in case you have forgotten it: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.

    Best.

  • Kenneth JotForm Support
    Replied on June 1, 2020 at 7:13 PM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked username: dpardo and it seems to be active, it is also associated with email address: dpardo9115@gmail.com

    Please reset your password in case you have forgotten it: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.

    Best.

  • Kenneth JotForm Support
    Replied on June 1, 2020 at 7:13 PM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked username: dpardo and it seems to be active, it is also associated with email address: dpardo9115@gmail.com

    Please reset your password in case you have forgotten it: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.

    Best.