Unable to access account

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    Diego 
    Asked on June 01, 2020 at 03:06 PM

    I signed up with appropriate user name as

    dpardo

    but could not access my account.

    Something went wrong.

    Can someone help me with the process?



    Screenshot
  • Profile Image
    Kenneth_C
    Answered on June 01, 2020 at 07:13 PM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked username: dpardo and it seems to be active, it is also associated with email address: dpardo9115@gmail.com

    Please reset your password in case you have forgotten it: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.

    Best.

  • Profile Image
    Kenneth_C
    Answered on June 01, 2020 at 07:13 PM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked username: dpardo and it seems to be active, it is also associated with email address: dpardo9115@gmail.com

    Please reset your password in case you have forgotten it: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.

    Best.

  • Profile Image
    Kenneth_C
    Answered on June 01, 2020 at 07:13 PM

    Thank you for reaching support,

    Apologies for the inconvenience, I checked username: dpardo and it seems to be active, it is also associated with email address: dpardo9115@gmail.com

    Please reset your password in case you have forgotten it: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know how it goes.

    Best.