Account suspended

  • danielle drury
    Asked on June 10, 2020 at 11:59 AM
    Page URL: https://eu.jotform.com/account-suspended/
  • Lorenz JotForm Support
    Replied on June 10, 2020 at 1:53 PM

    Hi Danielle,

    Your account was auto suspended by our system due to your login form. 

    1591811349Screenshot from 2020 06 11 01 Screenshot 10

    I have reactivated your account, please make sure that you remove that form since it strictly violates our terms of use and to avoid being flagged by our system.

  • danid82
    Replied on June 11, 2020 at 6:30 AM

    ok thankyou im not sure what happened i was trying to import an exsiting form form my salon booking system. i cannot log in to remove it though?

  • Sam_G
    Replied on June 11, 2020 at 7:47 AM

    Hi Danid82,

    Please reset your current password if you do not remember the password.

    To change the password you may refer to this guide

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    I have also deleted the guilty fields on your account to avoid being flagged by our phishing detector.

    Do let us know if you have other questions.


    Thanks.