Cannot log in with new password?

We have been locked out this AM due to incorrect log ins.  Now will not let in with new password??

Hi,

I checked your account and it is in good status. Please try to reset the password again by following this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

I also flush your login attempts and clear your form cache on our server.

Let us know if the issue still persists. 

It still persists.
I created the new password, logged in, all good.
I logged off, went to another computer to log in and it would not allow.
Please advise.
Guy
...

Hi,

Please share the error message you received so we can try to replicate it. I also tried this on our HIPAA test account and I can use it on a different device. 

For testing purposes, please try using a different device with a different internet network. Try using your mobile phone and see if you can access the HIPAA account.

I again activated the account and flush the login attempts.

We have been using this software over our internal network on various machines. Using it on a mobile device is not an option as we need to move the form filled in to another location in our system.
I have copied our tech support who may give you a more tech answer.
Guy
...

Sorry for the confusion.

It was just for testing purposes. It might be a network issue and that's the reason why I asked to test it on any devices with different internet networks.

I have whitelisted your IP address on our end. Could you please test it again and see if the issue still persists?

Thank you.