Cannot log in with new password?

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    GUY LOCASCIO
    Asked on June 10, 2020 at 12:35 PM

    We have been locked out this AM due to incorrect log ins.  Now will not let in with new password??

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    VincentJay
    Answered on June 10, 2020 at 02:32 PM

    Hi,

    I checked your account and it is in good status. Please try to reset the password again by following this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    I also flush your login attempts and clear your form cache on our server.

    Let us know if the issue still persists. 

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    Ortho1
    Answered on June 10, 2020 at 03:28 PM
    It still persists.
    I created the new password, logged in, all good.
    I logged off, went to another computer to log in and it would not allow.
    Please advise.
    Guy
    ...
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    VincentJay
    Answered on June 10, 2020 at 04:37 PM

    Hi,

    Please share the error message you received so we can try to replicate it. I also tried this on our HIPAA test account and I can use it on a different device. 

    For testing purposes, please try using a different device with a different internet network. Try using your mobile phone and see if you can access the HIPAA account.

    I again activated the account and flush the login attempts.



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    Ortho1
    Answered on June 10, 2020 at 05:28 PM
    We have been using this software over our internal network on various machines. Using it on a mobile device is not an option as we need to move the form filled in to another location in our system.
    I have copied our tech support who may give you a more tech answer.
    Guy
    ...
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    VincentJay
    Answered on June 10, 2020 at 06:45 PM

    Sorry for the confusion.

    It was just for testing purposes. It might be a network issue and that's the reason why I asked to test it on any devices with different internet networks.

    I have whitelisted your IP address on our end. Could you please test it again and see if the issue still persists?

    Thank you.