Multiple Submissions

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    The_service
    Asked on June 12, 2020 at 10:45 PM

    I am writing for the 3rd time now. All my settings have been changed and yet I stillrstill multiple submissions constantly. This can not be an error on my end, or my clients. Something needs to be done about this. 

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    Vick_W
    Answered on June 13, 2020 at 01:16 AM

    Hey there,

    Happy to help you today,

    This usually happens when a user refreshes the thank you page after submitting a form or in case if they close and open the browser, the submission page gets submitted again.


    You can do one of the following to fix the issue:

    - Best solution to solve this issue is to add a Captcha field:


    https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field


    - Redirecting to a custom thank you page on your website should also fix the issue.

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    - Enable Unique Submission, this limits submissions based on IP address or browser cookie

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    If the issue persists please let us know here and we will further investigate it.

    Looking forward to your reply.

    Thanks