Multiple Submissions

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    Asked on June 12, 2020 at 10:45 PM

    I am writing for the 3rd time now. All my settings have been changed and yet I stillrstill multiple submissions constantly. This can not be an error on my end, or my clients. Something needs to be done about this. 

  • Profile Image
    Answered on June 13, 2020 at 01:16 AM

    Hey there,

    Happy to help you today,

    This usually happens when a user refreshes the thank you page after submitting a form or in case if they close and open the browser, the submission page gets submitted again.

    You can do one of the following to fix the issue:

    - Best solution to solve this issue is to add a Captcha field:

    - Redirecting to a custom thank you page on your website should also fix the issue. 

    - Enable Unique Submission, this limits submissions based on IP address or browser cookie

    If the issue persists please let us know here and we will further investigate it.

    Looking forward to your reply.