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The_serviceAsked on June 12, 2020 at 10:45 PM
I am writing for the 3rd time now. All my settings have been changed and yet I stillrstill multiple submissions constantly. This can not be an error on my end, or my clients. Something needs to be done about this.
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Vick_W Jotform SupportReplied on June 13, 2020 at 1:16 AM
Hey there,
Happy to help you today,
This usually happens when a user refreshes the thank you page after submitting a form or in case if they close and open the browser, the submission page gets submitted again.
You can do one of the following to fix the issue:
- Best solution to solve this issue is to add a Captcha field:
https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field
- Redirecting to a custom thank you page on your website should also fix the issue.
https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page
- Enable Unique Submission, this limits submissions based on IP address or browser cookie
https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form
If the issue persists please let us know here and we will further investigate it.
Looking forward to your reply.
Thanks