Submissions are deleted from forms

  • Profile Image
    ccahenley
    Asked on June 14, 2020 at 09:30 AM

    Hello,

    I want to know have you guys started automatically deleting submissions if the form has not been used for so many day's?

    Example, 2 of my students who hasn't taken classes in a while I see zero submissions listed. One of my students took classes for 2 years and I use the forms as a data base of past classes.

    I don't recall being emailed that you guys would automatically delete old submissions. I would have liked to have known this before so I could have download the full pdf past submissions before auto-delete.




  • Profile Image
    JohnRex
    Answered on June 14, 2020 at 10:31 AM

    Hello @ccahenley - We do not delete submissions on forms, especially on a paid account.

    However, I can see that your account has been downgraded to FREE last April 11th. Note that a FREE account can only store up to 500 submissions. This makes the older (over-quoted) submissions to be removed to make way for the new ones.

    GUIDEUnderstanding-Your-Account-Usage-and-Limits

    I tried restoring the overquoted submissions now. Please try checking them again on your forms. I suggest give it about 2-3 mins to propagate the forms, log out, then log in again to check.