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ccahenleyAsked on June 14, 2020 at 9:30 AM
Hello,
I want to know have you guys started automatically deleting submissions if the form has not been used for so many day's?
Example, 2 of my students who hasn't taken classes in a while I see zero submissions listed. One of my students took classes for 2 years and I use the forms as a data base of past classes.
I don't recall being emailed that you guys would automatically delete old submissions. I would have liked to have known this before so I could have download the full pdf past submissions before auto-delete.
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John Support Team LeadReplied on June 14, 2020 at 10:31 AM
Hello @ccahenley - We do not delete submissions on forms, especially on a paid account.
However, I can see that your account has been downgraded to FREE last April 11th. Note that a FREE account can only store up to 500 submissions. This makes the older (over-quoted) submissions to be removed to make way for the new ones.
GUIDE: Understanding-Your-Account-Usage-and-Limits
I tried restoring the overquoted submissions now. Please try checking them again on your forms. I suggest give it about 2-3 mins to propagate the forms, log out, then log in again to check.