Form Templates: different form template is created from the choice selected

I just signed up for your service. I have tried three times now to choose a template from the choices in your templates. I am choosing the Red Contact Us form, but every time I choose it, it brings me to the Fancy Envelope form to fill in.

To clarify, you have followed this guide in adding a template form but a different template is created?

Guide:https://www.jotform.com/help/106-How-to-Use-Form-Templates

I have tried checking for the template however, I can't seem to find it.

May we know if you have tried another template however, the fancy enveloper contact form template is still selected?

If possible, kindly share a screenshot of the template?

Guide:How-to-add-screenshots-images-to-questions-to-the-support-forum

Looking forward for your response.

I search for Contact Forms, click there, scroll down, choose the one with
the Red Banner that says Contact Us, click it to begin filling in the
information, but what loads is Fancy Envelope. I've tried it three times
...

It seems you're referring to the template https://www.jotform.com/form-templates/responsive-contact-us-form

I have tested the to use the template and replicated the issue.

I have escalated the issue to our back-end team for further investigation.

Once updates are available, you will be notified in this ticket.

For the time being, I would suggest cloning the form instead.

Here is the link to the form you can clone https://form.jotform.com/41067844888974

To clone a form, you can follow this guide:https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

Hi venueforthearts,

Thanks for reaching out. This issue has been fixed.

If you have any other question or feedback, please let us know.

Kind regards,