Incomplete Values showing up while using kiosk mode.

  • Profile Image
    Nguyen_Duy
    Asked on June 16, 2020 at 12:01 PM

    Hello,

    A1- Consent Form

    Android

    Kiosk


    When I enter Kiosk mode for "A1-Consent" form in Android, a "incomplete values" browser pop-up appears after submitting a form. I am able to submit a form, but I don't understand why this pop-up appears after each submission. Please advise.


    It works perfectly fine in web browser and iOS.

  • Profile Image
    Basil_A
    Answered on June 16, 2020 at 02:29 PM

    Hi,

    I have attempted submitting a clone of your form on my own android phone, I was able to submit it without issues. 

    Could you tell us the exact version of your tablet/phone?

    Could you attempt making all the fields not required and submitting the form on your android?

    Has the issue happened on multiple android devices or one specific device?

    Could you try reinstalling the app on your device to make sure the app is on the latest version?

    Please try submitting this clone of your form and tell us if the issue still happens:

    https://form.jotform.com/201675785364970

    Looking forward to your reply.

  • Profile Image
    Nguyen_Duy
    Answered on June 17, 2020 at 11:28 AM

    Could you tell us the exact version of your tablet/phone?
    I have a Dragon Touch K10 tablet.

    Could you attempt making all the fields not required and submitting the form on your android?
    Same issue.

    Has the issue happened on multiple android devices or one specific device?
    I haven’t tried other android devices.

    Could you try reinstalling the app on your device to make sure the app is on the latest version?
    Reinstalled and still having the same problem.


    Thanks,

    Duy Nguyen
    Ambiance Nail Spa, Director of RD
    513-375-7675
    ambiancenailsalon.com


    ...
  • Profile Image
    BJoanna
    Answered on June 17, 2020 at 12:11 PM

    I cloned your form and tested the issue you reported on my Android phone in Kiosk Mode, but I was not able to replicate it. The form was properly submitted. 

    Can you please tell us which phone are you using and is it mentioned which required field was not filled when the Incomplete Values error is shown? If possible provide us a screenshot of the issue. 

    If possible, please check if you can replicate the issue on some other phone. 

  • Profile Image
    Nguyen_Duy
    Answered on June 17, 2020 at 01:28 PM
    It is not a phone. It is a tablet and the brand is Dragontouch K10.
    I wasn’t able to replicate the issue on other Androids because I don’t have access to them.
    My guess is it could be the brand/model of the tablet?

    Attached is the popup I will receive after submission.

    Thanks,

    Duy Nguyen
    Ambiance Nail Spa, Director of RD
    513-375-7675
    ambiancenailsalon.com


    ...
  • Profile Image
    VincentJay
    Answered on June 17, 2020 at 02:26 PM

    Just to confirm, is this happening on Kiosk Mode only? I cloned the form and I was not able to replicate it using Kiosk mode. Unfortunately, I do not have Dragontouch K10 to test it further.

    Also, just to confirm, the error message appears but the form still submits. Is that correct? 

    Could you please try the form direct link and see if the issue persists? link: https://www.jotform.com/form/201425581577054

    It would also help if you can provide a video or screenshot of the issue. To post a screenshot, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you.

  • Profile Image
    Nguyen_Duy
    Answered on June 18, 2020 at 09:28 AM
    Just to confirm, is this happening on Kiosk Mode only? I cloned the form and I was not able to replicate it using Kiosk mode. Unfortunately, I do not have Dragontouch K10 to test it further.
    Yes, only in Kiosk mode for the Dragontouch K10.

    Also, just to confirm, the error message appears but the form still submits. Is that correct?
    Yes, form still submits but also a pop-up saying error.

    Could you please try the form direct link and see if the issue persists? link: https://www.jotform.com/form/201425581577054
    Direct forms works. I receive no error pop-up.


    Thanks,

    Duy Nguyen
    Ambiance Nail Spa, Director of RD
    513-375-7675
    ambiancenailsalon.com


    ...
  • Profile Image
    Jed_C
    Answered on June 18, 2020 at 10:29 AM

    I've tried it with an emulator, but I'm unable to replicate the issue. 

    1592490444tablet_test.gif

    Are you able to send us a screen recording replicating the issue? We can use that recording to have it checked by L2.

    Right now, we can't escalate it since none of us are able to replicate it. We also don't have a Dragontouch K10 device to test the issue with.

    Looking forward for your response. 

  • Profile Image
    Nguyen_Duy
    Answered on June 19, 2020 at 07:28 PM

    It looks like it is working now and no more incomplete value pop-up. Did you update anything?

    Thanks,

  • Profile Image
    Kevin_G
    Answered on June 19, 2020 at 08:33 PM

    It's possible that the app was updated and this may have fixed the issue, glad to know it works now. 

    If you need further assistance, let us know. 

    Thanks.