Unknown Charge of $20 on my account

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    clintlove1996
    Asked on June 21, 2020 at 07:17 AM

    I have been charged $20 for Jotform. I do know want to pay for these services anymore, please cancel them

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    JohnRex
    Answered on June 21, 2020 at 11:43 AM

    Hello @clintlove1996 -I checked your account,  but it does not have any paid subscriptions. It is on a Free plan and there are no forms in the account.

    If you have a paid subscription with Jotform, please provide us any of the information below:

    1. username of the account having a paid subscription

    2. email address linked to that account

    3. any of the forms that are present in the account (you can provide us the form URL or ID)

    These details will help us track your account which is on a paid subscription.