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kelseyAsked on June 21, 2020 at 5:48 PM
Hi,
I added a password protection on a sign-in form on my website so clients can contactless sign-in from their phones, however, when I type in the password (which is correct) and press "continue" it does not lead to to the form instead it clears out what I typed in. I've removed the password on the form so we can use it, but not if this is my website causing it or the form?
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roneetReplied on June 21, 2020 at 9:45 PM
I have re-entered the password "password1" into your form and this is working now.
I would suggest you to re-embed the form with the iFrame code:
Guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Once you re-embed the iFrame code could you please try these steps:
1. Clear your browser cache.
https://www.refreshyourcache.com/en/home/
2. Re-open the browser.
3. Try to login again.
4. Also, try in an incognito window of the browser
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en
Let us know how it goes.
Thanks.