My form is not showing on my website

  • Profile Image
    DottyScott
    Asked on June 23, 2020 at 09:04 PM

    I have a WordPress website with a form here; https://premiumwebsites.net/contact-dotty/


    The form showed until I filled it out - now when i return to the page I get a brief flash of the form showing then it disappears. 

    Is there a setting that controls showing the form for people that have already filled it out? How do I shut that off?

    Here is a few second video showing hte issue. https://premiumwebsites.net/wp-content/uploads/2020/06/Form-not-showing.mp4

  • Profile Image
    roneet
    Answered on June 23, 2020 at 09:52 PM

    Could you please re-embed the form using the iFrame code:

    Guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how it goes.

    Thanks.

  • Profile Image
    DottyScott
    Answered on June 23, 2020 at 10:28 PM
    I did reembed the form using the iframe. It does not seem to make a
    difference. I also cleared the cache from the server thinking that might be
    the problem.
    ...
  • Profile Image
    BDAVID
    Answered on June 23, 2020 at 10:46 PM

    Hi, are you using Internet Explorer browser? I checked your site in Chrome, and Firefox, and the form showed up correctly. However, it did not show up in IE 11:

    1592966620script.png

    Please try embedding the Iframe code without the script part, if you paste the code in a text editor first, you will notice the Iframe part only, example:

    112060_iframe.png

    Please make sure to set the scrolling attribute to "yes". Let us know if you need more help.

  • Profile Image
    DottyScott
    Answered on June 23, 2020 at 11:28 PM
    Thank you - that seems to have fixed it. Any idea why the script does not
    work correctly? I do not normally use iframes.
    ...
  • Profile Image
    Kevin_G
    Answered on June 24, 2020 at 12:18 AM

    Sometimes, there may be issues with the default JavaScript code, this is why we provide different embed methods such as the iFrame which helps to prevent this kind of issues. 

    If you need further assistance, let us know.