Update Username

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    sabrina.costi
    Asked on June 24, 2020 at 10:36 AM

    to Tom.Costa

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    ashwin_d
    Answered on June 24, 2020 at 11:21 AM

    I did check your account and found that you have active silver monthly subscription plan which was paid through your PayPal account. 

    Please note that because of PayPal limitation, we cannot change your account username. Your PayPal subscription needs to be cancelled before we can change your account username. The following guide should help you how to cancel PayPal subscription: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Your silver monthly subscription ID which needs to be cancelled: I-98E9V51E6VBJ

    Do get back to us after you cancel your subscription, we will do the needful.

    We will wait for your response.

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    sabrina.costi
    Answered on June 24, 2020 at 08:28 PM
    The PayPal subscription has been unsubscribed
    ...
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    Sonnyfer
    Answered on June 24, 2020 at 09:37 PM

    Hello - Thanks for your cooperation.

    Apologies as we forgot to mention that we only accept alphanumeric characters and underscore on usernames. Thus, we can't change your username to Tom.Costa.

    Would you like to change it to TomCosta or Tom_Costa instead?

    We'll be waiting for your reply.

  • Profile Image
    sabrina.costi
    Answered on June 24, 2020 at 10:28 PM
    TomCosta
    ...
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    Vanessa_T
    Answered on June 24, 2020 at 10:33 PM

    Unfortunately, TomCosta is already taken, as such, I went ahead and changed your username from sabrina.costi to Tom_Costa.

    Please note that if you were using a Custom URL, you will have to recreate them to use the new username.

    How-to-Create-a-Custom-URL-of-a-Form