Payment Error Message

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    ceeybee1
    Asked on June 24, 2020 at 04:26 PM

    Hello -


    I am getting the following order after submitting payment info (below).    I have double checked my payment info and it is correct. What is the problem here?


    Also, how many donations can be collected using this free form on a website?

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    EltonCris
    Answered on June 24, 2020 at 07:42 PM

    Sorry, we could not see any error message in your message. Could you please upload a screenshot in your thread here?

    Here's a guide: How to Post Screenshots to Our Support Forum

    For the free plan, you can only collect 10 payment submissions per month. Donation is also counted as payment. The submissions limit can be reviewed on our pricing page here: https://www.jotform.com/pricing/.