Customers name as sender of an email

  • Profile Image
    Asked on June 26, 2020 at 12:20 PM

    I am setting up a system that allows people to collect some arguments themselves from a list. The results (email) will be sent directly to a company.

    But it's very important the own customers name - who complete the form - is stated as the sender name of the email. Now I get only Jotform ...

    I found an answer from 2015 on this forum, but in between it seems your interface has been changed and I don't see anymore how to do... Can you help me?

  • Profile Image
    Answered on June 26, 2020 at 12:35 PM

    Hi, thank you for reaching out to us.

    You can navigate to Settings > Emails > Select Notification Email > Recipients > Sender Name. Please refer to the attached photo below for your guide.


    I hope this will help. Let us know if you need further assistance.

  • Profile Image
    Answered on June 26, 2020 at 12:46 PM

    Thanks for your answer. 
    The way you showed me is the way I did it... 

    But nope. Same result.
    In the email the name Jotform is still there ?

    A screenshot from the mail included:


  • Profile Image
    Answered on June 26, 2020 at 01:17 PM

    Solved in between !
    It was the cache ... 

    When I view the mails on my mobile, the name of the sender is there.