Minimum Scheduling Notice

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    hccforms
    Asked on June 26, 2020 at 01:26 PM

    Hello,

    We are experiencing issues with the minimum scheduling notice. At first, we set it to 24 hours. But somehow, appointments are still made after the 24-hr cutoff. Recently, we changed it to 13 hours but it wasn't showing the date even though the 13-hr cutoff hasn't been reached. I even tried shortening to 6 hours but it wouldn't display today's date for something that doesn't begin until 5:30pm (it's currently 10:28am). Please help.

    Thank you.

  • Profile Image
    Kevin_G
    Answered on June 26, 2020 at 03:09 PM

    I have been checking the last form you've edited which contains some appointment fields and this seems to behave as expected: 

    Here is what you have configured: 

    15931983342020-06-26_13h00_07.png

    This is what the field shows: 

    15931983162020-06-26_12h59_53.png

    I've cleared your forms cache so the latest updates are applied, may you test and confirm if the problem persists? 

    If you continue experiencing the issue, please share us the form where this happens and let us know if the problem occurs with all the appointment fields on your form, you may also include screenshots about the issue on this ticket, attachments via email replies will not reach this ticket, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum

    We will wait for your response.