Jotform upload limit

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    threemooncollective
    Asked on June 29, 2020 at 07:19 PM

    Hi! I received an email saying that I had hit my Jotform upload limit so I deleted most of our submissions but it's still saying that I'm over the limit. Can you help explain what's going on here?

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    Jovanne_A
    Answered on June 29, 2020 at 08:02 PM

    Hi, thank you for reaching out to us.

    Free accounts can only store up to 100MB of file upload.  Since your storage is 168.49 MB, your upload space has already reached its limit. You can delete submissions that have files attached until your storage capacity drops below 100MB. If you recently deleted submissions, please make sure to empty your trash folder to completely removed the deleted submissions and free up your upload space.

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    For more information about your account usage and limits, please check the following guide:
    Understanding-Your-Account-Usage-and-Limits


    Let us know if you have further questions.