PDF Fillable: Why does it move content from one page to another?

  • PoiseDance
    Asked on June 30, 2020 at 3:16 PM
    when I downloaded the fillable pdf, the second page went to 1 page
    and the arrangement is messed up
    Here is the link:
    https://form.jotform.com/201704334777254
    please kindly help
  • Kevin Support Team Lead
    Replied on June 30, 2020 at 3:23 PM

    I have checked the form you provided and downloaded the fillable PDF version on my end, I can see you have added a long text which does not fit on a single page thus it's splitting on the second page. Here is the result of my test:

    PDF Fillable: Why does it move content from one page to another? Image 10

    May you confirm if this is the same you're getting? 

    If so, this is the expected behavior of the document due to the length of the text, if you're getting something different, please provide us some screenshots about how it looks on your end, since attachments via email replies will not reach this ticket, you may follow this guide to upload your images here: How to Post Screenshots to Our Support Forum 

    We will wait for your response. 

  • PoiseDance
    Replied on June 30, 2020 at 4:28 PM
    moving to second page is ok.
    but they moved the second part to the above.
    so i combined everything into one section.
    if you download the fillable pdf you will see the mess.
    Account Department
    POISE DANCE ACADEMY
    ...
  • Lorenz JotForm Support
    Replied on June 30, 2020 at 7:04 PM

    Hi,

    I've checked your PDF form and downloaded it, and it looks fine on my end. 

    Here's a screencast. 

    1593558125607201c2 dc4f 49a6 b9db b40604 Screenshot 10

    Would you mind sending us a screenshot of how it looks like on your end? We can't seem to replicate the issue you are getting.

    How-to-Post-Screenshots-to-Our-Support-Forum

    Also, please try to recreate your fillable PDF form and see if that would fix the issue on your end. 

    We look forward to your response.