embedded form is not working correctly

  • Cathy Wilkins
    Asked on July 9, 2020 at 8:30 AM

    www.vaeyecenter.com - Registration form is not loading correctly, but the other ones are. Please contact me w/ your phone number so we can get this resolved. Otherwise, I have to switch to a different company.  Thank you.

  • Richie JotForm Support
    Replied on July 9, 2020 at 9:19 AM

    Hi Cathy, we would gladly assists you at this support ticket.

    Can you please share the web URL you have embedded the form?

    You may try embedding the form using iFrame embed.

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how it goes.



  • Richie JotForm Support
    Replied on July 9, 2020 at 9:20 AM

    Hi Cathy, we would gladly assists you at this support ticket.

    Can you please share the web URL you have embedded the form?

    You may try embedding the form using iFrame embed.

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how it goes.



  • Virginiaeye
    Replied on July 9, 2020 at 10:28 AM
    http://vaeyecenter.com/online-forms
    http://vaeyecenter.com/new-patient-forms
    I don’t know what iFrame embed is
    Cathy Wilkins, Practice Manager
    Virginia Eye Center, PC
    19441 Golf Vista Plaza #320
    Lansdowne, VA 20176
    Direct Tel: 703.687.4390 Main Tel: 703.858.9800
    Fax: 703.858.9801
    [cid:image001.jpg@01D655D4.E3DCBB90]
    ...
  • Virginiaeye
    Replied on July 9, 2020 at 10:28 AM
    It’s been working for 6 weeks. This happened all of a sudden.
    ...
  • Anita_K
    Replied on July 9, 2020 at 11:57 AM

    Hi,

    thank you for providing the link. I can see that one of the forms is not displayed. Upon further testing I've noticed the issue only happens in a full-sized window:

    embedded form is not working correctly Image 1 Screenshot 20

    Based on this it is possible that a code on your website interferes with your form.

    Please re-embed the form using the iFrame Embed code, which you can find under the Publish - Embed tab. Here is the related guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I hope this helps, let us know if you need further assistance.