Not getting the reset password email

  • Alex Nguyen
    Asked on August 10, 2020 at 6:31 PM

    I'm not getting the reset password email. I checked my spam folder and it is not there.

    please help.

  • Krishna_D
    Replied on August 10, 2020 at 11:32 PM

    Hello Alex,


    Please let us know with the new Email that you have used to replace with this older one. 

    anguyen@ihdlab.com 

    Moreover, please try resetting your password with Incognito Mode again and let us know if any issue persist .

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password


    THANK YOU!