Why can't I log in using Google like I have before?

  • Bill Marrocco MD
    Asked on August 15, 2020 at 9:22 AM

    Why can't I log in using Google like I have before?

  • Patrick_R
    Replied on August 15, 2020 at 10:21 AM

    Hello Bill! Google Login for JotForm is working fine at our end.

    The issue that you're referring to can sometimes occur if email address on JotForm is changed and thus does not match with the Google Email address.

    If you didn't change your email address, then please clear your browser cache, cookies and then try again. Sometimes some browser extensions or security settings could interfere in the login workflow.

    In case you still face issues, you can reset your account's password and login using your email address + password instead.
    Instructions: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password/

    I hope this helps. In case this isn't resolved, let us know.

    Thank you!