Free plan submission limits

  • broadwaynow
    Asked on August 18, 2020 at 2:15 PM

    I just received a email saying I reached my limit at 10?

  • Ed Enterprise Customer Success Engineer
    Replied on August 18, 2020 at 4:40 PM

    Hi @broadwaynow, 

    Yes, you do get 100 submissions. You also get 10 payments per month, but I've checked and can't see you are taking any payments on either of the forms in your account. 

    Could you just confirm which email address the notification was sent to, in case it's for another account?

    Thanks!

  • broadwaynow
    Replied on August 18, 2020 at 6:22 PM

    its the email that the account is set up on

  • Ed Enterprise Customer Success Engineer
    Replied on August 18, 2020 at 7:33 PM

    Thank you, could you send me a screenshot of the email you received as I can't see you're near any limits in your account. A guide on how to upload screenshots is available here. 

    Thanks!