new finance form that needs stripe card details

  • Profile Image
    Asked on August 20, 2020 at 11:29 AM

    Hiya, I have created a finance form that includes a stripe section which I have managed to connect but it seems that the info is not pushing to stripe, I want a stripe section that creates a new user and captures their card details and pushes them to stripe but this is not happening. please help.

  • Profile Image
    Answered on August 20, 2020 at 01:27 PM

    Hello @cloudactiv8,

    Thank you for contacting our support team.

    I have checked your form and it seems that your current Stripe integration is set to 'Test' mode. Do note that if you want to accept live payments and push all payment data to your Stripe account, you will need to set the form to 'Live' mode.

    1597943729Screenshot (445).png

    Also, please note that it is against Jotform Terms of Use to request banking information in open form fields. The following section of your form is currently in violation and may cause your form to be disabled and your account suspended.

    1597943950Screenshot (446).png

    In order to make these fields valid, you will need to insert two widgets to the form. These widgets will allow you to provide your terms to your respondents and allow them to acknowledge that they are providing sensitive information.

    Necessary Widgets:

    1. short-scrollable-terms or terms-and-condition

    2. E-Signature-Widget

    Please make sure to add these widgets to your form to prevent your account from being suspended.