Jotform is not allowing us to upgrade paying via cc

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    Randye J Tone 
    Asked on August 22, 2020 at 11:36 AM

    geting an error message.

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    ashwin_d
    Answered on August 22, 2020 at 01:43 PM

    I did check your account and found that on 08-Aug-2020, 6:19 PM you upgraded your account to silver yearly plan but this transaction was disputed and accordingly refund was also processed on 21-Aug-2020, 10:21 PM.

    What is the error message you see when you try to upgrade your account? I would suggest you to please share a screenshot of the issue, and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.