Jotform is not allowing us to upgrade paying via cc

geting an error message.

I did check your account and found that on 08-Aug-2020, 6:19 PM you upgraded your account to silver yearly plan but this transaction was disputed and accordingly refund was also processed on 21-Aug-2020, 10:21 PM.

What is the error message you see when you try to upgrade your account? I would suggest you to please share a screenshot of the issue, and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.