Can't press Next button after Save and Continue

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    zinho_6667
    Asked on August 25, 2020 at 01:17 PM

    Hi Jotform community,


    I created a form that has the function to save and continue later. I have created the form based on the tutorial on how to save and continue on the internet. The first time I save the form it works fine I can see all the information i have inserted previously. However, If I save it for a second time, when I press the Next button I dont get any action. 

    Can someone help?

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    FelipeSantana
    Answered on August 25, 2020 at 05:18 PM

    Hello @zinho_6667,

    Our apologies for the inconvenince that you have experienced.

    I have checked your form and it seems that you are using an outdated version of the 'Continue Forms later' feature. Your current 'Save' button is actually a submit button that says 'Save' and it then sends an email containing the session link to continue the form submission. This method is now deprecated and it is or suggested as a solution.

    For the best experience with the form save feature, we strongly suggest that you utilize the new and improved 'Continue Forms Later' functionality.

    Kindly update the save method on your form by following the steps in this user guide: Setting-up-the-Continue-Forms-Later-Feature-in-Card-Forms

    Once you have updated the save form method, please test your form once again and let us know if the same issue persists.