Jotform Datacenters: Is US data replicated to data Centers outside the US?

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    Jesse Lyon 
    Asked on August 28, 2020 at 12:03 PM

    I am curious how Jotform hosts data when customers use this service?  Is the form data then residing on your hosts and if so where is this data stored (even in terms of replica's of the form data)?  I notice you corporate presence is global.

    I am trying to ascertain if it is legally compliant with our agency to utilize your service.

    Thank you for your assistance in this matter, it is of the highest importance.

    Best regards,

    Jesse

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    Patrick_R
    Answered on August 28, 2020 at 12:58 PM

    Hello Jesse! Jotform does store data on its servers.

    Jotform servers are co-located in a cloud based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (US). AWS data centers are located both in Germany, Frankfurt (EU) and US, Virginia (US).

    1598633867Secure Online For m Securit Fo

    Reference: https://www.jotform.com/security/

    We store data in the US but there is also an option to store data only on the EU servers.
    You can find more information about this here: https://www.jotform.com/help/871-How-to-Store-Your-Data-on-EU-Servers

    If you have any further queries, feel free to write back to us.

    Thank you!

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    Jesse Lyon 
    Answered on August 28, 2020 at 01:28 PM
    Thank you for the prompt response. Does your Google Cloud – Amazon AWS solution replicate data from the USA to your Frankfurt location?
    Jesse
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    Jesse Lyon
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    Richie_P
    Answered on August 28, 2020 at 03:00 PM

    It does say in our security that we replicate data from Google Cloud server to our AWS server but we don't mix EU data with US data due to GDRP as we are GDPR compliant.

    https://www.jotform.com/gdpr-compliance/


    Hope this information helps.

    If you have further questions, let us know.

  • Profile Image
    Jesse Lyon 
    Answered on August 28, 2020 at 05:28 PM
    Do I understand you to unequivocally be stating any information collected from a form using your service in the United States will not be replicated to hardware outside our borders?
    Sorry to want an explicit statement but we need this assurance.
    Regards,
    Jesse
    Sent from my Sprint Samsung Galaxy S7.
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    Eduardo_H
    Answered on August 28, 2020 at 07:57 PM

    Hello

    Jotform is compliant with GDPR (General Data Protection Regulation), which mean that any EU based form will not have its submissions data available in US based datacenters.
    Security: EU Safe Forms

    Your forms and submissions are, as they have always been, secure. If you need an extra level of security, however, we recommend using form Encrypted Forms. For instructions, kindly refer to this documentation:

    Blog Post: Encrypted-Forms


    I hope that was helpful. Let us know if you need any further assistance.

  • Profile Image
    Jesse Lyon 
    Answered on August 29, 2020 at 01:28 AM
    You are speaking of EU data not available in US - that is not my question. Is US data replicated to data Centers outside the US. Please answer this question - do not change the question to match your answer.
    Sent from my Sprint Samsung Galaxy S7.
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    JohnRex
    Answered on August 29, 2020 at 02:23 AM

    The data centers would exchange their data one with another to offer the fastest response times over the load balancing.

    If you are logging in from the US then your form data will be stored and available on our US servers while a backup will most likely exist on the other data centers as well.

    But to confirm, Iet me raise this to someone with a higher level of access. We shall keep you posted here once we heard back from them.