Not receiving the autoresponse email

maryv212
Asked on September 15, 2020 at 09:44 AM

Hi there,
I've created a form with a autoresponder. Is there a possibility to see if my clients did get an email or if it's stuck due to a filter? Because one of my clients asked me why he didn't get an answer from us...
Thanx

This is a re-post of a comment on Setting up an Autoresponder Email
roneet
Answered on September 15, 2020 at 10:51 AM

May we know the form in question?
You may make a test submission on your form to see if you are receiving the autoresponse email.
You may also check the email logs in your profile:
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have further questions.
Thanks.