Not receiving the autoresponse email

  • Profile Image
    maryv212
    Asked on September 15, 2020 at 09:44 AM

    Hi there,

    I've created a form with a autoresponder. Is there a possibility to see if my clients did get an email or if it's stuck due to a filter? Because one of my clients asked me why he didn't get an answer from us...

    Thanx



    This is a re-post of a comment on Setting up an Autoresponder Email

  • Profile Image
    Roneet
    Answered on September 15, 2020 at 10:51 AM

    May we know the form in question?

    You may make a test submission on your form to see if you are receiving the autoresponse email.

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have further questions.

    Thanks.