VERY URGENT - Im having an issue with a form sending out reminder emails that aren't set up.

  • fortknoxfcu
    Asked on September 18, 2020 at 5:21 PM

    Our account is under FortKnoxFCU. I need reminder emails disabled completely on our account please.  I also need to know who this email was sent out to and why.  I need to make sure no reminder emails go out to any other forms especially our annual meeting form recipients.  

     

    When are these triggered.  I didn't have any set up on our LouVAH form. Please email me back very soon, kswalker@aboundcu.com.  I attached a screenshot of one of the emails that went out, there were 5 different versions of it.

     

    I've disabled this form for now.  I need a response within the hour.

    Thanks,

    Kendrick 

  • John Support Team Lead
    Replied on September 18, 2020 at 9:43 PM

    I tried scrutinizing the form but I can't find any reminder emails set up on it.

    Could you share a screenshot of how it appears on your end so we can check? Also, please share the recipient emails to whom the reminders were sent so we can also check the logs.

    Here's a guide on How-to-Post-Screenshots-to-Our-Support-Forum.

  • fortknoxfcu
    Replied on September 18, 2020 at 9:57 PM

    We mainly need to check the annual meeting recipients to make sure this doesn’t happen again.  I need verification there are no scheduled emails to go out other than the response email right after someone registers.  I know this came to me andadonaghue@gnail.com.  I actually got 4 different version of the same email.  If you can look back in the history of reply emails or emails that were scheduled and deleted that may help but I don’t think there were any.  We have a very short time to figure this out as our annual meeting is august 29th and the emails if they follow the same pattern as the event today would be sent on either the 27-30th

     
    I attached a screenshot of what I received from the louvah submission.  
     
    Thanks16004806139572BC5E 9687 411C ABA7 C0D873 Screenshot 10
  • fortknoxfcu
    Replied on September 18, 2020 at 10:28 PM
    We mainly need to check the annual meeting recipients to make sure this doesn’t happen again. I need verification there are no scheduled emails to go out other than the response email right after someone registers. I know this came to me and adonaghue@gnail.com. I actually got 4 different version of the same email. If you can look back in the history of reply emails or emails that were scheduled and deleted that may help but I don’t think there were any. We have a very short time to figure this out as our annual meeting is august 29th and the emails if they follow the same pattern as the event today would be sent on either the 27-30th
    I attached a screenshot of what I received from the louvah submission.
    Thanks
    ---
    Sent from Workspace ONE Boxer
    ...
  • fortknoxfcu
    Replied on September 19, 2020 at 1:11 AM

    Any updates on this, this is a very timely and urgent issue and I need true confirmation from you all there is no more emails scheduled to anyone on the annual meeting form. 

  • Vanessa_T
    Replied on September 19, 2020 at 6:04 AM

    To avoid any confusion, will be responding to you on your other ticket linked below:

    https://www.jotform.com/answers/2585211