Can I have a number to call for pricing and ask questions about how the system works

  • Profile Image
    Willie_Hayes
    Asked on October 22, 2020 at 02:49 PM

    I created a direct deposit form; and sent it out blank but it was received by the person with someone else information, so if I establish an bronze account, I can send 1,000 a month and each will be blank for the person to fill out and submit. I really need this system, and just want to learn how to work it right. Please give me a number to call about this. Thanks

  • Profile Image
    JohnRex
    Answered on October 22, 2020 at 09:47 PM

    Unfortunately, we don't offer live phone support. This ticketing system is our primary way of support to our users. So if you have questions, please feel free to write them down, and we'll be more than happy to answer them here.

    Regarding your question, I tried accessing the form and it shows me a blank one: Direct Deposit Form.

    1603417561_5f9235d93c4ce_

    Do you mean when you shared the form to your users, there were data prefilled to it already? Can you share the link that you have sent to your users?

    When you share the form, it should always shown as blank to the users.

  • Profile Image
    WillieHayes
    Answered on October 23, 2020 at 12:59 AM

    No, even when I send the blank one to myself, when I receive it, and open it, it’s the filled out one of the first person I sent it to and all his information. Could that be because the free version only allows 5 submissions. So if I buy the gold package, I shouldn’t have that problem ever again, correct? And with the gold package, none of the forms I create and publish will have SAMPLE FORM attached to it, correct??

  • Profile Image
    Willie_Hayes
    Answered on October 23, 2020 at 01:28 AM
    No, even when I send the blank one to myself, when I receive it, and open it, its the filled out one of the first person I sent it to and all his information. Could that be because the free version only allows 5 submissions. So if I buy the gold package, I shouldnt have that problem ever again, correct? And with the gold package, none of the forms I create and publish will have SAMPLE FORM attached to it, correct??
    Get Outlook for iOS
    ________________________________
    ...
  • Profile Image
    Vanessa_T
    Answered on October 23, 2020 at 06:08 AM

    Please make sure to use the form's direct link when sharing the form to others and not use the one on the email.

    To get the form's URL, please see this guide: Where-to-Find-My-Form-URL

    Also, note that this is the default behavior for all our users regardless of the plan.