Can't upload new images in product list

Hey guys, on my COVID-19 intake form I am having issues uploading images to the checkout screen. Every time I upload, the image uploads to a white square. The other image was already pre-uploaded and duplicated from another form.

Hi there,

I've created a clone of your form and tried to upload the image and it is working as expected. If you want to use the cloned form then you can use the link below and clone it.

https://jotform.com/202962710591960

https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

If you want us to test it on your form then we need your permission for that.

Looking forward to your reply.

Thanks.

Hi,

Thank you for trying. I have duplicated the form and still am having the same issue with all image uploads turning into a white square. Is there any other way for this to be solved? How can we proceed from here?

I also tried uploading from a separate computer, and still got the issue with the images uploading blank.

Please let me know how we can proceed!

Thanks,

Robert Newman

Hi Robert,

You can send us the images here and with your permission, we can add them to your form in the product list. You can follow the guide below to send the images here.

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

Looking forward to your reply.

Thanks

Thank you! You have my permission to upload images to my form. Thank you for the help! I'm not sure where the issue stems from. If you could please add these images that would be great thank you!

Hi Robert,

As per your request, the images have been added to your form as you can see below.

Let us know if you need further assistance.

Thanks.