Why am I unable to load my forms?

  • Profile Image
    mpoeyes
    Asked on October 26, 2020 at 08:30 AM

    When I log into Jotforms, the forms are not loading when I click on the number or link they are in. Please advise asap.






    Kind regards,

    Tina A.

  • Profile Image
    Gustavo_H
    Answered on October 26, 2020 at 10:14 AM

    Hi, @Tina. How are you?


    This is unexpected behavior. I have cleared your forms cache. I kindly ask you to try again in different ways, as pointed in the following.

    1. Clear browser cache;
    2. Try using other browsers;
    3. Try the incognito mode (if using Chrome) or private browsing (if using Firefox).

    It should be something temporary, and you will not have to do it always.

    If you still have problems, please provide us with screenshots to see where you are trying to access your forms and troubleshoot the error. Here's a guide.

    Complete guide 👉 how-to-post-screenshots-to-our-support-forum


    I hope this helps. Please, let us know if you need any further assistance.


    Have a great start to the week 😀✨