I need to change my user name and password

Hi Jack,

Change Username:

In order to change the username, please provide 3 possible usernames in order of preference. We will put the first one that we find available. Also, please note that custom URLs will no longer work once the username is changed, so if you are currently using any.

Reference: How-to-Create-a-Custom-URL-of-a-Form

Change Password:

Just to confirm, are you not able to login into your account? You may reset your password to receive a reset link in your email by following this guide: How-to-reset-JotForm-account-password

Hope this helps, let us know if you need any further assistance.