Why does my customer have to request access to fill in my form?

If you are providing your customers with the direct link to your form (Where-to-Find-My-Form-URL) and they are being asked to "Request an Access" from you, it is possible that the direct link to your form is not set as "Public", but "Private".

I have, however, checked the only form in the account associated with the email address you are contacting us from and I was able to access it without the need to request for access.

Perhaps, you were able to fix the issue? Or, are you referring to another form under a different account?

Feel free to let us know if you need any further assistance.