Why does my customer have to request access to fill in my form?

  • Profile Image
    Carol 
    Asked on October 26, 2020 at 08:15 PM
  • Profile Image
    Mike_G
    Answered on October 26, 2020 at 11:33 PM

    If you are providing your customers with the direct link to your form (Where-to-Find-My-Form-URL) and they are being asked to "Request an Access" from you, it is possible that the direct link to your form is not set as "Public", but "Private".

    1603769561_5f9794d9f403d_zt201026_233212

    I have, however, checked the only form in the account associated with the email address you are contacting us from and I was able to access it without the need to request for access.

    Perhaps, you were able to fix the issue? Or, are you referring to another form under a different account?

    Feel free to let us know if you need any further assistance.