Fix bug in footer of default template

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    Matt Juszczak 
    Asked on October 27, 2020 at 07:55 PM

    Hi there JotForm!

    In Safari on the new default template, the bottom footer is cut off when embedded via iFrame, as you can see on the attached URL.

    However, in other browsers, like Chrome, the bottom border shows correctly.

    I am attaching a screenshot of how the page looks in Safari. The same view in any other browser would show the bottom grey border.

    Thank you for investigating!

    -Matt

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    Lorenz_A
    Answered on October 28, 2020 at 12:02 AM

    Thank you for contacting us.

    I checked your form using a safari browser, but I can't seem to replicate the issue. The bottom footer of the website is showing correctly.

    Please see the attached image below.

    1603857536_5f98ec80ef9fe_test - 2020-10-

    Can you please try clearing your browser's cache on safari to see if that'll fix the issue? I have cleared your form's cache as well as a precaution.

    Please let us know how it goes.

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    Matt 
    Answered on October 28, 2020 at 12:07 AM

    Hi there! In your screenshot the grey bar is actually missing. If you compare it to the same view in any other browser you can see a grey bar.


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    Basil_A
    Answered on October 28, 2020 at 04:48 AM

    Hi,

    Could you try re-embedding the form into your page using the Iframe code?

    Guide to get Iframe:

    https://www.jotform.com/help/148-getting-the-form-iframe-code

    Looking forward to your reply.

  • Profile Image
    Matt Juszczak 
    Answered on October 29, 2020 at 12:58 PM

    Hi! Thanks for the reply. We are using the iFrame embed.

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    Basil_A
    Answered on October 29, 2020 at 03:56 PM

    Hi,

    Could you try using the Iframe code using the Iframe part only without the script part?

    That would be the part between <Iframe></Iframe>

    Please let us know if the issue still persists.

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    Matt Juszczak 
    Answered on October 29, 2020 at 06:11 PM

    Is still persisted :( I put the <script> back.

    It works fine in every browser except Safari. It isn't a big deal, but figured I'd report it as I assume others will also notice. Thank you,

    Matt