Reached my submission limit?

  • Profile Image
    charlesandmaephotography
    Asked on October 28, 2020 at 12:39 PM

    Hello,

    Each time I attempt to email a form it says I have reached my daily limit. I am not even near the amount that is supposed to be included in the free subscription and haven't actually been successful at submitting one today. Any help is appreciated!

    Thank you,

    Rachel

  • Profile Image
    Jimmy_D
    Answered on October 28, 2020 at 02:33 PM

    Hello!

    I understand you are referring to the daily email limit. Please note that the emails you send are limited, here are the details: 

    MAXIMUM FORM BUILDER EMAILS per DAY (Covers the following function: “Reply”, “Forward”, “Test Emails” and “Share via Email in Publish”):

    PAID accounts: limit is 1000/day

    Free and Guest accounts: 20 /day

    I recommend you copy the Form URL and email it to your clients directly using your own email client. 

    Related guide.- understanding-your-account-usage-and-limits

    Let us know if you have more questions.

    Best,