Please unlock account

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    Cynthia Garza 
    Asked on October 29, 2020 at 05:54 AM

    It seems that our company account is locked. Can you please help unlock it?

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    Richie_P
    Answered on October 29, 2020 at 06:48 AM

    It seems your account was locked due to multiple failed log-in attempts.

    I have activated your account and flushed your log-in attempts.

    I would suggest you update your password if you have forgotten it.

    Guide:https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Please note that system requires complex passwords for HIPAA accounts. I can suggest to make sure that you are using both uppercase and lowercase letters(JtFrm), numbers(1,2) and special characters (!, *, etc) at same time when creating new password. Also, please make sure that password is at least 8 characters long.

    If you need further assistance, let us know.