New Member - Password created without me setting it

  • Profile Image
    Asked on October 29, 2020 at 04:21 PM


    When I signed up for Jotforms I signed in with my google account. I wasn't asked to create a password, but had one created for me (without my knowledge). Now that I want to change my password I can't because I don't know the original password. Please advise.

  • Profile Image
    Answered on October 29, 2020 at 07:10 PM

    We would like to apologize for any inconvenience. So you can update your JotForm account password and no longer use your Google Account to sign in, you can request for a password reset by following the instructions in this guide.

    Reference Guide: How-to-reset-jotform-account-password

    Feel free to let us know if you need any further assistance.