How to edit form in Form Builder?

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    Daniel Horton 
    Asked on October 30, 2020 at 07:30 AM

    Hello,

    I can't seem to figure out how to edit one of your forms that links from your website. I had a web developer who set it up that I can't seem to get hold of anymore. Is there any way I can gain control of it as it has information that is sensitive to our website? The link is located on this page https://www.behaviouralreferrals.co.uk/how-to-arrange-a-referral-for-your-patient/ and the form is here https://form.jotformeu.com/61872049328360

    Is there anything that can be done?

    Kind Regards,
    Daniel Horton

  • Profile Image
    Amin_N
    Answered on October 30, 2020 at 07:50 AM

    The form in question is under an account with the username "BRContact". If you have access to the account, please have a look at the guide below on how you can edit forms in Form Builder.

    Related guide: How-to-edit-your-online-forms

    If you have no access to the account, please let us know so we can further help you to gain access to the account.

    I hope I have been of any help.

  • Profile Image
    Daniel Horton 
    Answered on October 30, 2020 at 07:54 AM

    Hello Amin,

    Thank you very much for your quick response. We, unfortunately, have no access to that and have no idea what email that is associated with. Is there anything else that can be done to retrieve the control of that form?


    Kind Regards,

    Daniel

  • Profile Image
    gerardw
    Answered on October 30, 2020 at 08:34 AM

    Hello,

    Unfortunately, we cannot provide access to that account without the account owner's permission.

    You may need to contact the form owner to gain access to the form.