Using Thank You Page instead of form in Autoresponder

  • Profile Image
    nmcrec
    Asked on December 03, 2020 at 11:13 AM

    I am using the form as a COVID screening form and have set up conditional logic to screen people from entering my facility if they answer "yes" to any of the screening questions. I have 2 thank you pages - one that is green and says they're ok to enter, the other is red and says they can't. I'd like to be able to send those pages, rather than the survey results, to the individuals when they complete the form. Is there some way I can do this?

    Thanks.

  • Profile Image
    Zahra_S
    Answered on December 03, 2020 at 11:37 AM

    Hi there!

    Happy to help!

    Yes, it is possible to show Thank You page in Autoresponder Email. I am creating a unique workaround for you to implement this. Give me some time, and I will get back to you with the proper solution.


  • Profile Image
    Zahra_S
    Answered on December 03, 2020 at 12:26 PM

    Hi! I am back!

    Kindly follow the steps below to show your Thank You Page in Autoresponder Email.

    Step 1: Go to Settings > Thank You Page.

    Step 2: Click on the content of Thank You Page, press Ctrl+A to select the content and then press Ctrl+C to copy it.

    1607015998_5fc91e3e1ff5c_The Easiest Onl

    Step 3: Go to Settings > Email > Autoresponder Email

    Step 4: Click on the content of the email body and select it. Click on Delete button at the bottom to remove it as shown in the image.

    1607016035_5fc91e631ec01_The Easiest Onl

    Step 5: Once you have a clear space in the content area, press Ctrl+V to paste the content you copied from Thank You Page. Click on Save.

    See this screenshot:

    1607016116_5fc91eb4c0220_copy-thank-you-


    Here's my test email:

    1607016231_5fc91f27c8d20_test-email.pngI hope this helps. Kindly let us know if you require further assistance.

    Have a good day.

  • Profile Image
    nmcrec
    Answered on December 03, 2020 at 12:38 PM

    I can see how this works, generally...but my thank you pages are specific to how they responded to the survey.

    How do I make this work for the alternative thank you page? I have 2 thank you pages - each thank you page is based on the responses to the survey.

    Thanks.

  • Profile Image
    Bojan_J
    Answered on December 03, 2020 at 03:34 PM

    Greetings.

    If you wish to send a Notification email depending on the user's answers, you first need to create multiple Notification emails. In your case, one would be for "stop" and the other would be the one that allows the entry.

    Please note that you currently have a free account. With a free account, you can have only one Notification email. Unfortunately, there is no alternative solution to this unless using different Notifications.

    After you have created Notifications, you can use Change e-mail recipient conditions:

    update_email_recipient.png

    In it, you check if the calculation is not equal to 0, and then set the first email. You need to create a second one where you will check if the calculation is square to 0 and send the appropriate email:

    screenshot_3045.png

    Note that the emails will be sent only if the conditions related to that email are true.

    You can click here to learn more.

    Let us know if you have any additional questions.

  • Profile Image
    nmcrec
    Answered on December 03, 2020 at 03:46 PM

    Ok, thanks. I'll need to consider whether to upgrade or not.

    Is there somewhere I can find the different features like this that are available only at the paid levels? The pricing plan summary doesn't show that I can only have one notification with the free version. I'd like to be able to compare all of the features available under the various paid plans so I can decide whether to upgrade or not.

    Thank you.

  • Profile Image
    Jovanne_A
    Answered on December 03, 2020 at 06:11 PM

    Hi,

    Please note that Jotform features are available for all plans. However, each plan has its own usage limitations.  You can see plans, prices, and limitations on the following link: https://www.jotform.com/pricing/

    To see and understand limits please read the following articles: Understanding-Your-Account-Usage-and-Limits

    If you have any additional questions, please let us know. 

  • Profile Image
    nmcrec
    Answered on December 03, 2020 at 06:19 PM

    Hi, I was told that because I have a free account that I can only have one Notification email. I need 2 notification emails based on responses to the form I have created. I don't see that information in any of the pricing plans, which is why I asked what the differences are between the plans.

    If you could read this email string completely, you will see what I'm trying to do.

    Thank you.

  • Profile Image
    Jovanne_A
    Answered on December 03, 2020 at 07:38 PM

    Hi, thank you for getting back to us.

    For the free plan, you are only allowed to create one notification email. However, there is no limit to the number of notification emails when you upgrade your account to one of our paid plans.

    I hope this information helps. Let us know if you have further questions.