Upload issues on invoice forms

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    aberaldo
    Asked on December 07, 2020 at 03:08 PM

    Hello,


    My team is having issues using our invoice links, Jotform is not allowing them to upload.

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    EltonCris
    Answered on December 07, 2020 at 06:07 PM

    All of your invoice forms are disabled upon checking. Please enable them so they will work. Guide: https://www.jotform.com/help/180-how-to-enable-disable-a-form#method2

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    aberaldo
    Answered on December 07, 2020 at 06:22 PM
    these are old forms that are disabled.
    ...
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    EltonCris
    Answered on December 07, 2020 at 08:07 PM

    You only have 3 forms in your account and they are all disabled. If they are disabled, your users can't view the form which means they can't upload a file.

    If you have a new form URL, please provide the form URL so we can check which form you're referring. Thanks!