Unable to login to the account

  • Profile Image
    Kimberly Dickson 
    Asked on December 11, 2020 at 11:22 PM

    I'm tying to get access to my account with the following username and my password but it just spins after hitting submit and does not grant me access. See attached screenshot


    Can you please advise on the steps to fix this?

  • Profile Image
    Answered on December 12, 2020 at 12:37 AM

    Could you please reset your password and then try logging into your account.

    To reset the password, please check this guide:


    Also, once you have reset the password then clear the browser cache and try to log in once again.

    Let us know how it goes.