Conditions: Can you help me with Show/Hide field conditions?

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    Asked on December 14, 2020 at 05:04 PM

    I need assistance with the show/hide field condition. When I set up some of the questions to show or hide following questions it does not seem to be consistent. There are some questions where the following questions do not show up at all until you answer yes or no, while other questions show the following question (ex if yes, insert answer here) before answering the question and only disappear when selecting no. Am I setting up the conditions wrong or do I need to set up additional conditions to correct this?

    Thank You!

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    Answered on December 14, 2020 at 09:23 PM

    Hi there!

    Thank you for contacting us.

    It looks like there's an issue with the conditions. We will need to take a look at the conditions.

    For now, I would recommend you to delete the conditions which are set to hide the field. Because when we set a condition to show a field in one scenario, it automatically hides that field in other scenarios. But when we have the hide condition set up, it can conflict with some of the conditions.

    Can you please share the form link and tell us which questions you want to show/hide? We would be able to help you better when we have more information.

    We will be looking forward to your response.

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    Answered on December 15, 2020 at 10:22 AM

    Hi Zahra -

    Here is a link to our form.

    We have a lot of conditions and I can walk you through them or if you can look at our form and see the ones that I have set up that might be easier. We have multi-layered questions so I am worried about having to go back through and redoing them all.

    Please let me know if we could possibly set up a screen share or something of the sort so that I can better understand.

    Thank you in advance for your help!

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    Answered on December 15, 2020 at 11:39 AM

    I have checked your form and it seems all your fields are default showing.

    Adding a condition to show a field may create a conflict.

    You can either Hide the fields by default or use the skip to page condition to skip to the specific page depending on the condition/answer.

    Kindly check this guide:

    Can you please share the flow of your form?

    Looking forward for your response.