Edit Submission issues

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    Qdihvac
    Asked on December 15, 2020 at 03:58 PM

    I have an Approval Workflow. The first approver gets the email that a form has been submitted. But when she clicks on Edit Submission it say she needs permission to edit the submission. How do I give her that permission?

  • Profile Image
    Jovanne
    Answered on December 15, 2020 at 07:45 PM

    Hi, thank you for contacting Jotform support.

    Could you please share with us the form URL in question so we can check?

    Please also make sure to enable the Allow Submission Editing option on your form settings.

    1608079325_5fd957dd5f10c_9.png


    I hope this helps. Let us know if you have further questions.

  • Profile Image
    Qdihvac
    Answered on December 16, 2020 at 10:22 AM

    https://form.jotform.com/203426332361143

    I checked under form settings and there isn't anything that says Allow Edit Submissions.


    I have one more question.

    This form is an approval workflow. But I noticed that when I am sending tests, I am not receiving the Notification email called Submitter's Final Approval. The condition works sometimes but not all the time. Do you know why this is happening?
  • Profile Image
    Zahra_S
    Answered on December 16, 2020 at 10:41 AM

    Hi there!

    Thank you for sharing the form link.

    It looks like the permission to edit submission is not enabled.

    Follow the steps to allow it:

    Step 1: Go to Publish > Quick Share > Settings

    1608133032_5fda29a8d5348_edit-submission

    Step 2: Enable the option marked in the screenshot below.

    1608133061_5fda29c540a3a_edit-submission


    I have moved your other concern to a separate ticket to assist you with your concern and avoid confusion between replies.

    The link to your ticket is https://www.jotform.com/answers/2770311.

    Kindly refer to that ticket if you have follow-up questions or any information you would like to add regarding your concern.

    I hope this helps.

    Feel free to reach out to us if you need further assistance.




  • Profile Image
    Qdihvac
    Answered on December 16, 2020 at 11:29 AM

    I checked Submit and Edit Later and it still doesn't let jrobinson@qdihvac.com edit the form when she receives the notification email TI ORIGINAL SUBMISSION. Thanks

  • Profile Image
    Vincent
    Answered on December 16, 2020 at 12:31 PM

    Hi,

    Could you please share the form link so we can check it further?

    Please make sure that the notification email content has the {edit_link} edit submission link. Could you please share a screenshot of the email she received so we can check it further?

    Here's a guide on how to add image to the Support Page: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

  • Profile Image
    Qdihvac
    Answered on December 16, 2020 at 12:34 PM

    Actually, now it works. Thank you for your help!