link embedded in form isn't working when published on website

  • Deb_Nelson
    Asked on December 16, 2020 at 2:43 PM

    I added an image with a link in our jotform form. I copied the coded and added the form to our website via GoDaddys' website builder. The form shows up great but the link I added takes me to a blank page. When I test the link in preview mode jotform it takes me to the correct page.


    Help!!

    Page URL: https://selectpoolproducts.ca/warranty-submission-form
  • Jovanne JotForm Support
    Replied on December 16, 2020 at 6:02 PM

    Hi, thank you for contacting JotForm support.

    I have tested the link, and it seems that it is working correctly on my end. Please see attached screen recording:

    1608159689 5fda91c934205 8 Screenshot 10


    Could you please try embedding the form using the iframe embed method and see if that can help?

    Guide: https://www.jotform.com/help/148-getting-the-form-iframe-code

    Please give it a try and let us know how it goes.

    Thank you.