Erro ao finalizar o formulário!

Oi pessoal, tudo bem?

Alguns clientes estão reportando um erro ao final dos formulários, onde temos um checkbox obrigatório para aceite dos nossos Termos de Uso. Mas a imagem deste módulo está ficando em branco e o formulário não está finalizando e vindo para nós.

Segue imagem em anexo.

O Formulário em questão é o do link abaixo:

https://form.jotform.com/Online_Grave/isrc-distribuicao-digital

Aguardo orientações!

Obrigado!

Hello, Online_Grave!

I cloned and tested your form in Google Chrome and I was not able to replicate the issue. The text is visible on my end in the Form Builder and on the live form. 

The result of testing you can see below:

However, one of my colleagues earlier was able to replicate the issue in Google Chrome. The Terms widget is working fine in incognito mode, so please, try to clear your browser cache to resolve the issue. 

Also, I suggest to change the widget if you still have the issue.

Alternative widget

Guide: How to clear your browser cache

If you are getting the issue again, kindly share the browser console report.

Guide: How to get a console report

To post the Screenshot refer to this guide:

Guide: How to post screenshots on our support forum

Hope this helps to solve the issue. 

Let us know the details so that we could assist you further.

Thanks,

Alex.

Related threads:

https://www.jotform.com/answers/2013832-Filling-out-the-blanks-of-the-contract

https://www.jotform.com/answers/1490565-Short-Scrollable-Terms-widget-is-showing-up-as-blank-with-no-content