Billing: I want to cancel my subscription

  • Profile Image
    nostalchickscollabs
    Asked on December 23, 2020 at 12:13 PM

    I DID NOT ORDER THE YEARLY ACCOUNT. IT MOVED TOO QUICKLY. THAT IS AN INSANE AMOUNT OF MONEY.


    PLEASE CANCEL ASAP.

  • Profile Image
    Jessica
    Answered on December 23, 2020 at 12:28 PM

    Hi nostalchickscollabs, thank you for reaching us.

    I checked your account, it looks like you are using PayPal as your payment method.

    Please kindly confirm if you have cancelled the subscription from your Paypal account on your end.

    If you haven't, you may refer to the following guide on how to cancel: how-can-i-cancel-my-paypal-subscription?

    Afterwards, please let us know so we can refund the last payment you made.

    We await your reply.



  • Profile Image
    nostalchickscollabs
    Answered on December 23, 2020 at 12:33 PM
    It’s been cancelled.
    Sent from my iPhone
    ...
  • Profile Image
    Gustavo_H
    Answered on December 23, 2020 at 12:57 PM

    Hi, nostalchickscollabs.


    As you requested, your account returned to FREE, and we made a full refund for your last payment. Expect it to reflect on your PayPal account within 10 business days. 

    Please, let us know if you need anything else.


    Best regards, 😀✨