I have received submissions, and my form is disabled now.

  • Profile Image
    loxhans
    Asked on December 25, 2020 at 01:33 PM

    Hi Jotform

    Not sure what was going on with all submissions - but nothing to do with my business it looks like I had around 150 entries in connection with some dating site.

    I have removed the form on my site so please help me get this resolved.

    Thank you much

    Hans Rosendahl

    Happy New Year

  • Profile Image
    Gustavo_H
    Answered on December 25, 2020 at 02:39 PM

    Hi, loxhans. I am glad to help you today.


    I am not sure if I could understand you. But I can see that your account is overlimit because you have received 201/100 submissions this month. This can be why you are not able to access your forms and submissions. Actually, your form is disabled now. Here is a guide that will explain in detail your account limits.

    Complete guide 👉 understanding-your-account-usage-and-limits

    I want to recommend you upgrade your account to a plan that suits your need better. Kindly note that we have an end of year discount of 50% discount on annual plans.


    Please, let us know if you need anything else.


    Best regards, 😀✨