impossible de me connecter à l'appli

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    leblanc services 
    Asked on December 27, 2020 at 07:10 PM

    je met mon identifiant et mon mot de passe dans l'appli app store iphone mais il y a ecrit : "login failed : incorrect username or password"


    que faire ?

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    Patrick_R
    Answered on December 27, 2020 at 08:20 PM

    Hello! It may be possible that you're using a wrong username/password combination. Please try the following steps:

    1. Please try again using your email address/password combination instead.

    2. In case this doesn't help; please check whether you're able to login using same details from the browser.

    3. In case you're not able to login via the browser as well; then please reset your password using this guide and try again.

    In case these steps doesn't help; let us know.

    Thank you!