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leblanc servicesAsked on December 27, 2020 at 7:10 PM
je met mon identifiant et mon mot de passe dans l'appli app store iphone mais il y a ecrit : "login failed : incorrect username or password"
que faire ?
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Patrick_RReplied on December 27, 2020 at 8:20 PM
Hello! It may be possible that you're using a wrong username/password combination. Please try the following steps:
1. Please try again using your email address/password combination instead.
2. In case this doesn't help; please check whether you're able to login using same details from the browser.
3. In case you're not able to login via the browser as well; then please reset your password using this guide and try again.
In case these steps doesn't help; let us know.
Thank you!