product list data is missing in the submission and email

Hi there, i cant view my customer's order in my submission 

All the products they ordered, isnt showing in my email nor the submission tab.

Can help?

Hi,

Thank you for contacting support.

I guess you are referring to this form https://form.jotform.com/210201175714442? I have cloned the form.

Regarding "All the products they ordered, isnt showing in my email nor the submission tab."

Perhaps you have missed a step on you email settings? You need to set an Email Notifications, so that you'll be able to get emails whenever you receive a response from your web forms. Please follow the steps mentioned here https://www.jotform.com/help/25-setting-up-email-notifications

Kindly give it a try and let us know how it goes.

Regarding " i cant view my customer's order in my submission "

Please allow us some time to do some tests. We will get back to you soon.

Thanks. Regards.

Hi,

Regarding " i cant view my customer's order in my submission "

Kindly set the Product List Properties to Required. This will prevent empty submission from users.

When a user tries to submit the form without selecting a product. The form will display a warning message "This field is required".

Please give it a try, and let us know how it goes.

Regards.