product list data is missing in the submission and email

  • Profile Image
    sdsmkpbp1
    Asked on January 21, 2021 at 07:50 AM

    Hi there, i cant view my customer's order in my submission 


    All the products they ordered, isnt showing in my email nor the submission tab.

    Can help?1611233659_6009797bd76bd_problem.png

  • Profile Image
    Sigit_W
    Answered on January 21, 2021 at 08:25 AM

    Hi,

    Thank you for contacting support.

    I guess you are referring to this form https://form.jotform.com/210201175714442? I have cloned the form.

    Regarding "All the products they ordered, isnt showing in my email nor the submission tab."

    1611235327_60097fff34dbe_

    Perhaps you have missed a step on you email settings? You need to set an Email Notifications, so that you'll be able to get emails whenever you receive a response from your web forms. Please follow the steps mentioned here https://www.jotform.com/help/25-setting-up-email-notifications

    Kindly give it a try and let us know how it goes.


    Regarding " i cant view my customer's order in my submission "

    Please allow us some time to do some tests. We will get back to you soon.

    Thanks. Regards.


  • Profile Image
    Sigit_W
    Answered on January 21, 2021 at 08:41 AM

    Hi,

    Regarding " i cant view my customer's order in my submission "

    Kindly set the Product List Properties to Required. This will prevent empty submission from users.

    1611236114_60098312d9a95_

    When a user tries to submit the form without selecting a product. The form will display a warning message "This field is required".

    1611236418_600984421697f_

    Please give it a try, and let us know how it goes.

    Regards.