Suspended account, we would like to use to reinstate this account.

The card that was used for this account was inadvertently cancelled due to suspected fraud and cannot be reinstated. We have a new card that we would like to use to reinstate this account. How do we take care of this process to get the account back up and running because there are a number of forms used for educational purposes that are urgently need to be accessed.

Tera

Good day, your account(NursingEducation) has been suspended due to a dispute. Please withdraw the dispute with your bank, and provide us any proof of communication that clearly states you're withdrawing the dispute.

You can post a screenshot here: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

We are still awaiting, we will notify you via email when we get any update.

Can you give me an update on our case. We need to have this account reactivated because it has forms that areaattached to education courses at this hospital.

We have a new card to use for this account and I do not want us to loose any of the information that we had.

Your attention to this matter is greatly appreciated.

Hello Tera,

We do apologize for the delay. We do understand the urgency you have to get the account activated again.

I can see that my colleagues have reported your case to our supervisors and they are reviewing this issue. Once an update is available, you will be notified via email.

However. as mentioned before, you will need to get in contact with your bank to have them clear the dispute in order for your account to be reactivated. If the dispute has already been cleared, please share proof of the communication you've had with your bank. Once the necessary information is provided, we will be able to reactivate your account.

I sent the attached information on last week and I am waiting for some type of resolution>

On Fri, Jan 29, 2021 at 3:17 PM Nursing Education <Nursing.Education@childrensal.org> wrote:

Please see response received from the bank. How should we proceed to get the account reinstated?

 Good Afternoon,

 After further review the merchant already responded to the chargeback and accepted liability for the transaction.

 We are unable to cancel the dispute, and cannot adjust or reverse the dispute credit.

Please reach out to the merchant directly.

Thank you,

Nkeeche’ Perry

Commercial Card Client Technical Support Specialist

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My apologies for the oversight. I can see now that we did already receive that message you sent. My colleague already brought this matter to the attention of our supervisor.

If you have not yet received an update from one of our supervisors, it means the matter is still being reviewed. Please allow me to reach out to my colleague to inquire if there are any updates available now. We will notify you via this thread as soon as we have any news.

We are still waiting on a way to get this issued resolved so that our use of Jot Forms can be reinstated.

Tera

I have sent another email follow up to our manager to check if there is any update. We will notify you here if there is any.